The CCW - Der Kundenservice & Call Center Kongress in Berlin is a premier event for innovators and professionals in the field of customer dialogue. The congress takes place from February 23-24, 2027, at the ECC in Berlin, and features a three-day exhibition from February 23-25, 2027. The event is aimed at professionals in the customer service and call center industry, including CX managers, customer experience experts, and service representatives. The program includes 280 expert presentations, 4 congress days, and 3 exhibition days, offering a total of 50 hours of networking opportunities. The event has attracted 8,500 visitors in the past and features a large exhibition area of 20,000 square meters. The program covers topics such as digital disruption, artificial intelligence, and customer needs, with a focus on AI agents and their role in smart automation. The event is a must-attend for anyone looking to stay up-to-date with the latest trends and innovations in the field. The congress will feature a range of speakers, including Maren Glismann from ING Deutschland, Carsten Wirths from Lufthansa Group, Sabine Sillis from Fressnapf Tiernahrungs GmbH, and Bodo Janssen from Upstalsboom Hotel + Freizeit GmbH & Co.KG. The event is organized by Management Circle AG, a company specializing in professional training and education for business professionals.
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