Contact Centre Expo 2026 is a leading industry event scheduled to take place on 18-19 November 2026 at Excel, London. The expo is a must-attend for professionals in the customer contact industry, with a focus on providing a platform for knowledge sharing, networking, and business growth. The event is expected to attract over 3,500 professionals, including 120 leading exhibitors showcasing the latest solutions and technologies in the industry. The expo will feature 100+ seminar sessions, 110+ speakers, and a range of interactive elements, including dynamic training workshops, 1-1 meetings, and a networking lounge. The training workshops are designed to enhance industry knowledge and provide actionable insights to drive business forward, while the 1-1 meetings programme offers a structured schedule for buyers to meet with exhibiting companies. The networking lounge and VIP lounge provide opportunities for industry professionals to engage with like-minded individuals, connect with leading figureheads, and explore new ideas. The expo will cover various topics, including customer engagement, data-driven strategy, training and development, emotional connection and brand loyalty, employee engagement and customer experience, omni-channel experience, customer journey mapping, and customer support. The event offers a unique platform for attendees to learn about the latest trends, technologies, and best practices, and to make valuable connections that can drive business growth and success.
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